FAQ

Technology is the greatest driver for a company, it is a fundamental part of what makes a company get to where they need to reach. It provides the ability to automate repetitive tasks, innovate processes, create a safer network, or create a more efficient and capable company all around.

Every day the technology drives you to innovate, to stay ahead on your industry and provide your customers the tools and interaction they seek from your company. 

We meet with our clients to understand and evaluate their business processes and design a plan aligned with their company’s objectives. We analyze current systems and applications and identify areas for improvement. Finally, we deliver a plan outlining the areas of improvement and recommendations necessary to achieve the objectives that the company wants to achieve.

We have all the necessary resources to create the applications or implement the new solutions identified in the plan. Our consulting approach is to help our clients from start to finish in reaching their goals.

We can schedule an initial evaluation, and talk about your company’s needs. If your project requires a more detailed analysis, we can provide a comprehensive consultation to delineate the scope of the project. This consultation can provide you with an initial proposal that will give you an idea of the areas that the project will address, technology requirements and internal requirements to the client business, including estimated budget cost.

Conversational commerce refers to the use of messaging to communicate with our companies and brands. Conversational commerce is the new place to interact with your clients and consumers. The fastest and easiest way to reach your clients is to be where they are and interact with them in the same way that they interact with their friends and family.

Our Conversational Commerce solutions allow you to connect and create conversations on your clients‘ preferred channel – be it Facebook Messenger, WhatsApp, website, APPS, SMS, Apple Business Chat or any other – while your customer service representatives chat with them in a single easy to use platform. In addition, our solution has integrated Artificial Intelligence to automate the conversations allowing you to serve your clients 24/7.

Applications development is a very wide topic.  It refers to the process of creating software applications or “programs” that will run in computer systems, machines, devices or cellphones.  The process of creating applications involves the analysis of a business process, any task, or any idea of whats needs to be accomplished so they can be translated into a new software application.

Today, we can say that everything is related in somehow with a software program—business applications, cellphones, Internet-of-Things, Artificial Intelligence, autonomous cars, etc.

At Bright Tech Solutions, we are dedicated to software development.  We have the experience and expertise of working with a lot of business company’s processes, so we can understand your business and the software applications that may be needed to solve your needs—and if there is none, we can develop it!

High Availability refers to have your business infrastructure and systems prepared to continue operation when a disaster occurs. 

If your current location and systems are inaccessible, damage or lost, having a current redundant copy of your operational systems in another location can save your business.  Depending on your business nature and operational requirements will require different infrastructure setup to provide your business continuity. 

An evaluation of your systems and operational processes is needed to determine which solution is the most cost effective for your business.

We have specific HA options that may provide the peace of mind in case that a real disaster occurs in your business. As we usually say: you have a disaster in your business when you can’t operate it and everybody else are up and running.